Return Policy

Return Window

You have 10 days from the date you receive your order to initiate a return for both domestic and international orders. Unfortunately, we cannot accept returns after this 10-day period.

Return Requirements

To be eligible for a return, items must:

• Be unused and in original condition
• Include all original packaging
• Be accompanied by a receipt or proof of purchase

Important: Please do not send returns directly to the manufacturer.

Refund Process

Standard Returns

Once we receive and inspect your returned item, we'll email you to confirm receipt and notify you whether your refund has been approved or rejected.

Approved refunds will be processed and credited to your original payment method within 5-7 business days.

Partial Refunds

Items returned between 11-30 days after delivery may be eligible for partial refunds at our discretion.

Delayed Refunds

If you haven't received your refund:

1. Check your bank account statement
2. Contact your credit card company (processing may take additional time)
3. Contact your bank about processing delays
4. If still unresolved, email us at sales@hawamusical.com

Exchanges

We only offer exchanges for defective or damaged items. To request an exchange for the same item, please contact us at sales@hawamusical.com.

Return Shipping

Shipping Address

Hawa Musical
Mainstreet Hawa Building
Zouk Mosbeh, Adonis
Lebanon LB 0000

Shipping Costs

• Customers are responsible for return shipping costs
• Original shipping fees are non-refundable
• Return shipping costs will be deducted from your refund

Important Shipping Notes

• For items over $75, we recommend using trackable shipping or purchasing shipping insurance
• We cannot guarantee receipt of untracked returns
• Delivery times for exchanges vary by location

Questions?

Please go to the Contact section and fill the form or call us at 961 3 601 727 or send a message text or whatsapp. Whatsapp uses the same number .